Terms of Service
Last updated: 2 October 2026
These terms govern your use of the Still Needs a Human application and website (the "Service"), operated by Still Needs a Human Ltd. By creating an account or using the Service you agree to them.
The Service
Still Needs a Human is an independent quality layer for machine and AI translation: automatic QA, human LQA scorecards and cross-engine evaluation. Modules are enabled per workspace, and the Service is provided on a subscription, free or trial basis as agreed with you.
Your content
You keep all rights to the content you upload, including source text, translations, glossaries and reports. You grant us a limited licence to process it for the sole purpose of providing the Service to you. We do not use your content to train our models, and customer workspaces are isolated from one another.
The Service reads your bilingual files and reports on them. It does not modify the files you supply.
Accounts and acceptable use
Accounts are per named user. Do not share credentials, attempt to reach another customer's data, reverse engineer the Service or use it to break the law or another party's rights. We may suspend a workspace that puts other customers or the Service at risk.
Findings are advisory
The Service supports quality decisions; it does not make them for you. Findings, scores and rankings are advisory, a human reviewer remains responsible for the result, and nothing in the Service blocks or approves a delivery on your behalf.
Availability and changes
We work to keep the Service available but do not guarantee uninterrupted operation. Background processing is shared across customers, so a very large job may slow other queued work. We may change features and these terms; material changes will be communicated through the Service.
Fees
Fees, the billing period and the modules included are as set out in your plan or order. Word allowances count source words in segments that were actually checked. Prices are final. Still Needs a Human Ltd is not VAT registered, so no VAT is added.
Subscriptions
Solo, Team and Business are subscriptions, paid monthly or yearly in pounds, dollars or euros. A yearly plan costs ten times the monthly price. Payments are taken by our payment provider, Stripe, on its own pages; we never see or store your card details. The currency you first subscribe in stays the currency of your account.
Team and Business start with one free 14-day trial per customer, without a card. If no payment method is added by the end of the trial, the workspace moves to Free. Solo has no trial; Free lets you try the product before you pay. Each workspace can start one Team or Business trial, and so can each workspace owner's email address, once across all workspaces.
Customers in the EU can buy as individuals or as businesses. An EU business gives us its VAT number at checkout and accounts for VAT itself under the reverse charge.
Renewal
A subscription renews automatically on the same day of each month or year it started, and the plan's price is charged to the payment method on file. The monthly word allowance resets on that day each month, also on a yearly plan; on a yearly plan unused words carry over to the next month until the subscription year ends.
If a renewal payment fails, the plan stays active for 7 days while the payment is retried and you can update your card. If it is still unpaid after 7 days, the workspace moves to Free, where the rules keep running.
Changing plan and cancelling
You can change plan, switch between monthly and yearly billing, update your card and billing address and cancel at any time from Settings, Plan and usage, which opens Stripe's customer portal.
A move to a higher plan takes effect at once: you are charged the difference for the rest of the current period and get the higher plan's full allowance straight away. A move to a lower plan, or from yearly to monthly billing, takes effect at the end of the current period.
A cancellation takes effect at the end of the period you have paid for. The plan stays active until then and the workspace then moves to Free.
Refunds and word packs
Your first paid payment is refunded if you ask us for a refund within 14 days of that payment. After that, payments are not refunded and there are no refunds for part of a period: cancelling or moving to a lower plan does not refund the rest of the period you have paid for. If you believe you were charged in error, contact us and we will look into it. Nothing in this section affects rights you have by law.
A 1,000,000-word pack can be bought on Team and Business. Pack words are used after the monthly allowance and are valid for 12 months from purchase. Pack words that have been used are not refundable.
Partner access
Partner access is offered by invitation by a partner company to linguists who work with it. It is for the invitee's own work, is limited to one seat and the Solo allowance, may be withdrawn at any time and ends after 12 months or 90 days without use. Reports keep the 'Checked with What's Wrong' line while it lasts.
Price changes
We may change our prices. We will tell subscribers by email at least 30 days before a new price applies to them, and it applies from their next renewal after those 30 days. If you do not want to continue at the new price, you can cancel before that renewal.
Liability
To the extent permitted by law the Service is provided "as is", and our liability is limited to the fees paid for the Service in the twelve months before the claim. We are not liable for indirect or consequential loss.
Termination
You may stop using the Service at any time. On termination we stop processing and remove your workspace content on request, subject to any retention we are legally required to keep.
Governing law
These terms are governed by the laws of England and Wales.
Contact
Questions about these terms? Reach us through the contact form.