Status and uptime

Status

The service answers at /health on the app's address with whether it is ready. There is no status page yet. Incidents that affect customers are announced by email to workspace admins (Support and incidents).

Uptime

We do not publish an uptime figure and there is no numeric uptime commitment. The honest description is this: the service runs in one region as one instance, so each deploy brings about 40 seconds of downtime. We avoid deploying during a customer's batch where we can. An external monitor checks the service and alerts us when it stops answering.

Service credits

There is no service level credit scheme. Service credits exist only where a negotiated Enterprise contract says so.