Billing

Billing is in Settings, Plan and usage, for the workspace admin.

The Billing card

The Billing period row reads Monthly or Annual with the day it renews or ends, or trial with the end date. The card lists the last three invoices, each a link, with an All invoices button that opens the billing portal, where you change the card, the plan and the billing address and download every invoice.

Receipts

The receipt for a payment is the card processor's own receipt email, carrying the invoice PDF; the app sends none.

Changing plan

Upgrade from the plan card and the change applies at once; the difference is charged for the rest of the period. Downgrade or cancel from the billing portal and the change applies at the end of the period you paid for. Your profiles, reports and what Learn approved stay as they are; features above the new plan stop being offered.

A failed payment

You are told by email. The workspace keeps working while the card is retried; if the payment does not go through, the workspace moves to Free and your rules keep running.

VAT and currencies

Prices are in GBP, USD or EUR; pick the currency when you choose a plan. UK VAT is added where it applies. An EU business enters its VAT number at checkout for the reverse charge.

Data processing agreement

A DPA is available on request for Business and Enterprise. Ask us.